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Greywater Facilities Management

CONCIERGE & RECEPTION

FOUNDED ON QUALITY

 BUILT ON SERVICE

 MEASURED ON RESULTS

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Customer Service

Our trained and professional staff excel in communication, hospitality, and guest management. They create a welcoming and positive environment, ensuring that clients and visitors receive personalised attention and assistance.

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Comprehensive Solutions

We handle a wide range of tasks and requests, such as managing guest arrivals and departures, handling reservations and bookings, organising events, and providing information. We cater to the unique requirements of each client.

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Time Management

Our ability to handle multiple tasks simultaneously, prioritise them, and ensure smooth operations is what makes us shine. We streamline processes, minimise wait times, and provide prompt solutions to all our client's requests.

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Image & Security

Our staff and uniformed, with a professional appearance. We also understand security protocols, control measures, and emergency response procedures to ensure the total safety of clients and visitors.

Looking for reliable, hassle-free facilities management? 

Call our team today at 0800 141 3599

Our Concierge and Reception Services

Our concierge and reception service is second to none; our staff have specialist knowledge and years of experience in greeting guests and ensuring a pleasant visit or stay. Available whenever you need them, our reception staff are always keen to help and provide assistance.


We can cater our concierge service to your specific operation times, whether that be in the busy rush of your prime business hours, or even in quieter periods such as late evenings or night. If you have any questions, or need advice about any specifics when it comes to recruiting our concierge and reception services, or want to book a consultation, get in contact with us today and we can discuss how to best provide you with the best experience.

Make an Enquiry

Full Compliance

All Grey-Water Facilities services are delivered in full compliance with industry standards. Our directly employed staff and trusted partners hold the necessary accreditations, certifications, and follow established best practices. When you choose us as your service provider, you can focus on your core operations with confidence—we’ll take care of everything else.

Safe Contractor Approved logo.
QMS ISO 9001 Registered.
QMS ISO 14001 Registered.
By placing health and safety at the forefront, we deliver a reliable service that prioritises the well-being of our clients at every step.

About Our Concierge and Reception Services

What Hours Can a Facilities Concierge Work?

Our concierge staff work at hours that suit your facility's needs. We can work out a schedule so that your facility is staffed at all hours, at business hours, or simply in its busiest hours as needed.

What Are the Duties of a Concierge?

Reception staff serve as the first point of contact for most facilities that are open to the public. Their role is uniquely positioned, combining customer service with operational support to ensure smooth day-to-day functioning.

Key responsibilities include:


Greeting Customers
Welcoming visitors and creating a positive first impression.


Answering Phones
Handling incoming calls professionally and directing them appropriately.


Mail Handling
Receiving, sorting, and distributing incoming and outgoing correspondence.


Appointment Scheduling
Managing bookings, calendars, and appointments for staff and services.


Managing Visitor Access
Monitoring and recording visitor entry, ensuring security and compliance protocols are followed.


Managing Facility Issues
Reporting or escalating maintenance concerns and other facility-related issues.


Providing Facility Information
Offering directions, guidelines, or general information about the facility and its services.


Responding to Inquiries
Addressing questions or concerns from the public, staff, or other visitors in a courteous and informed manner.

    Will the Same Staff Rotate at Our Facility?

    If your facility is one that likes to develop a sense of community and familiarity, we can provide you with consistent staff that both you and your guests can become acquainted with. We understand that it can often be frustrating in a turnover to teach new people how a facility works and where everything is; to combat this and retain a consistent feeling to your facility, we often provide the same people in a given schedule, which not only works for the individual concierge, but for you and your guests, visitors, or occupants.